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Technical Product Manager

delivery.com is seeking a Technical Product Manager to join our NYC team and work with star engineers, designers, and operators in a fast-growing environment. The role demands a mix of great technical depth, principled thinking, and well-honed product judgment. Given the three-sided nature of our business, this leader will need to study every aspect of the platform, including its infrastructure, technical stack, billing system, numerous integrations and more, as think holistically and deeply understand the business in order to set the right long-term strategy for the company.

 

Responsibilities:

  • Build product strategy encompassing sales, business development, field operations, finance and billing
  • Lead the ideation, technical development, launch, and support of innovative backend and infrastructural products
  • Maintain relations with collaboration with third party technical partners
  • Define metrics, monitor and analyze the business and technical performance of all of your areas of focus
  • Establish shared vision across all company stakeholders by building consensus on priorities leading to product execution
  • Integrate usability studies, research, and market analysis into product requirements
  • Define and analyze metrics that ensure the success of products
  • Communicate performance metrics to key stakeholders throughout the organization
  • Act as product owner providing clarity and guidance to a variety of engineering squads, both employing scrum and non-scrum methodologies

Requirements:

  • Team player with the ability to work with both technical and non-technical teams to drive the business goals forward
  • Experience working with APIs/developer platforms; e-commerce technology a plus 
  • Experience working on core/platform and/or infrastructure-type projects 
  • Background in engineering is a huge plus
  • Experience with finance and billing systems, particularly Netsuite, is a big advantage
  • BA/BS degree or equivalent, with 4-5 years of product management experience, preferably in a SaaS environment; experience in e-commerce and/or inventory management/order dispatch technology is a plus
  • Customer-centric orientation with a proven track record of developing and acting on customer insights
  • Ability to define opportunities and problems, collect and analyze data, establish facts and make valid conclusions
  • Excellent interpersonal and negotiation skills; ability to work successfully with teams both internally across the organization, from Engineering, Commercial and Sales, Customer Support teams through Senior Leadership and externally with vendors, partners, and customers 
  • Ability to prioritize among competing opportunities, balancing stakeholder needs with business and product priorities, and the ability to clearly articulate the rationale behind product decisions
  • Experience with billing platforms, CRM, ERP, POS, dispatch, ordering, voice provider and tools like Kustomer, UJET, Netsuite or equivalent platforms and tools is a big plus

The Perks!

  • Compensated at market competitive rates
  • Full benefits, including health, dental, 401(k)
  • Monthly credits for free food, plus employee discount on all orders placed through delivery.com
  • Gorgeous waterfront views in our brand new downtown NYC office *remote until September 2021

*This is a full-time position, compensated at market competitive rates, and includes full benefits and 401(k).

 

delivery.com empowers the neighborhood economy by enabling customers to order online from their favorite local restaurants, wine and spirits shops, grocery stores, and laundry and dry-cleaning providers. Every day more than one million delivery.com customers explore their communities and order from over 19,000 local businesses while at home, at work, or on the go. With headquarters in New York and a growing international presence, delivery.com makes e-commerce an integral part of local daily life, helping customers shop, businesses grow, and neighborhoods thrive

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