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CS Rep - Bilingual Korean

Delivery.com is growing rapidly and our customer base is expanding everyday! We are looking for a Korean speaking Customer Service Representative to enhance the customer and merchant satisfaction on our laundry and dry cleaning platform.

The Customer Service Representative will be responsible for monitoring the flow of our laundry & dry cleaning orders, and trouble shooting when necessary. The Customer Service Representative will ensure that each order received is processed correctly and in a timely manner.

Responsibilities include, but are not limited to:

  • Communicating with customers and merchants via phone and email
  • Tracking orders and interceding where necessary
  • Updating orders and processing online payments
  • Managing relationships with laundry and dry cleaning clients
  • Liaising between our customer/client base and our supervisory and technical teams
  • Data entry when required

Requirements:

  • Fluent in both Korean and English
  • 1-2 years experience in a customer service or call center environment
  • Bachelor’s Degree strongly preferred
  • Strong communication skills
  • Exceptional writing and editing skills
  • Impeccable organizational and multi-tasking skills
  • Previous experience with ShoreTel telecom systems is a plus
  • Expertise in Microsoft Office or Google Drive

This is a full-time position, compensated at market competitive rates, and includes full benefits and 401(k).  The Customer Service Representative will report to the Director of Customer Service.

delivery.com empowers the neighborhood economy be enabling customers to order online from their favorite local restaurants, grocery stores, wine and spirits shops, and now laundry and dry cleaning providers at laundry.delivery.com. Every day more than one million delivery.com customers explore their communities and order from more than 10,000 local businesses while at home, at work, or on the go. With headquarters in New York and a growing presence throughout the U.S., delivery.com makes e-commerce an integral part of local daily life, helping customers shop, businesses grow, and neighborhood thrive. 

 

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